BPO Delivery Model


BPO Transition Model


CST BPO Service Offerings

CST has a wide range of BPO/KPO service offerings for your organization IT needs. We classify our BPO services into following broad categories.

Business Generation

Contact Scoring
Market Entry Support
Data Cleansing
Directory Services
Customer Segmentation

Contact Scoring
Mortgage Lead Generation
Ad Design & Creation
Website/Catalogue

Contact Scoring
After Sales Support
Customer Relationship Management

Operations Management

Technical Support/Services
L1/L2 Support
Software Tool Development
Remote Support

Procurement Services
Indent Processing
P.O. Processing

Transaction Processing
Legal Data Processing
Claims Processing
E-mail Processing
Record/Data Maintenance

Order Management
Order Entry Processing
Sales Ledger Maintenance
Receipts/Invoice Processing

Finance & Accounting
AP/AR/GL
Fixed Assets
Cost Accounting

Media & Publishing
Content Management
Pre-Press
Newspaper/ Bulletins
Legal Process Outsourcing
E-Learning

Management Decisioning

Market Research
Business Research
Procurement Research
Legal research
IP Research

MIS Reporting

Data Mining & Modeling

Data Analytics

Business Analytics

CST KPO Service Offerings

Customer On-Boarding
Document Verification
Compliance Checks
Account Opening & Maintenance

Trading
Customer Validation
Quotes
Stock Validation
Order Validation

Sattlement
Securities & Cash Settlement
Settlement Reconciliation
Exchange Fee Settlement

Position Maintenance
Corporate Actions
Hold/Pledge
Off Market Transactions

Static Data Management
Maintain Customer Data
Securities
Fees & Commission

Reporting & Archival
Regulatory & Risk Reporting
Customer
Account Opening Form